Dos Bros Moving & Storage

Product and Service Terms & Conditions

By paying your Dos Bros Moving & Storage LLC services deposit you agree to be bound by Dos Bros Moving & Storage‘s Product and Services Terms & Conditions. It is your responsibility to check and be aware of all Terms and Conditions. You can review the most current version of our Product and Service Terms & Conditions at any time on this page. Your paid deposit date adheres to the terms and conditions on said date of your paid deposit. We reserve the right to update, change or replace any part of these Terms of Service.

Dos Bros Moving & Storage LLC Product and Service Terms & Conditions, last updated Friday the 21st July 2023.

1. Cost of service & payment terms

Deposit payment
Outstanding balance payment
Cancellations and Moving Date Changes
Additional charges
Storage Services Billing
Hourly labor Billing
Promotional Codes and Discounts
Cost of Service

2. Customer responsibility and expectations

3. Insurance and valuation coverage for customer belongings

It is a felony punishable by law to double file a claim for damages for your item/s through both a moving company and 3rd party insurance provider for the same item/s. When the insurance claim is filed with two insurance providers, this situation is called ”double dipping” and it is illegal. That is in the scenario that a customer has purchased an insurance policy for their items from a 3rd party insurance provider prior to their moving, and file a claim for the same item/s for damages, both through their moving company and 3rd party insurance provider.

4. Building Insurance – COI (Certificate of Liability Insurance)

5. Claim and Refunds

If you have a claim to make, please contact Once you submit your Dos Bros Moving & Storage LLC claim form, you will be emailed a copy of the form for your own records.

A claim cannot usually be resolved immediately and may take some time before items can be inspected and repaired or replaced. We appreciate your cooperation and patience in this process. You can expect the following from the process:

Dos Bros Moving and Storage will not take responsibility for the items reported as damaged, if Dos Bros was not performing transportation and/or final delivery of the items. The customer is to seek damages through the 3rd party arranged/hired by the customer.

6. Safety of Moving Crews and Customers

7. Long Distance Moving Services

8. Storage Services

9. Packing and Unpacking

10. Moving Supplies to purchase

11. TVs and Electronics

12. Special Handling

13. Furniture Assembly & Disassembly

14. Furniture & Mattress Disposal

15. Client referral program

offers a client referral program which awards a referrer with a commission fee on their referral’s completed move. The following conditions must be met for the referrer to earn their commission fee:

16. Military Moving Discount Program

17. Customer Privacy

Dos Bros Moving and Storage LLC is committed to protecting your privacy. This Statement of Privacy applies to Dos Bros Moving and Storage services and governs data collection and usage at all Dos Bros Moving and Storage websites, third party lead platforms, emails, phone calls and the physical completion of services.

Collection of Personal Information

Dos Bros Moving and Storage collects personal information via phone, email, web form or third party lead provider, such as your email address, name, home or work address, telephone number, bank account information and credit/visa card details. Information collected by Dos Bros Moving and Storage LLC is used for the billing and provision of the purchased or related services. Dos Bros Moving and Storage does not collect any information about your computer hardware and software.

How we use your Personal Information

Dos Bros Moving and Storage LLC collects and uses your personal information to process service orders and deliver the services requested. It is possible that Dos Bros Moving and Storage LLC may also use personal information to inform you of other products or services available from Dos Bros Moving and Storage LLC, or its affiliates. Dos Bros Moving and Storage LLC may also contact you via email marketing communication, surveys to research your opinions of current services or of potential services.

Dos Bros Moving and Storage LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Dos Bros Moving and Storage LLC may occasionally hire other companies to provide limited services on our behalf, such as international and long distance moves, providing customer support, processing transactions, providing services, or performing statistical analysis of our services. We will provide those companies only the information needed to deliver the service they provide.

Dos Bros Moving and Storage LLC does not collect or use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Dos Bros Moving and Storage LLC may access and/or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal processes served on Dos Bros Moving and Storage LLC or the site; (b) protect and defend the rights or property of Dos Bros Moving and Storage LLC , including its website; or (c) act under exigent circumstances to protect the personal safety of users of Dos Bros Moving and Storage LLC or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Dos Bros and Storage LLC or its affiliates, subsidiaries, or agents maintain facilities, and by using this site, you consent to any such transfer of information outside the country.

For what purposes do we collect, hold, use and disclose personal information. The main reasons we may collect, use, hold and disclose personal information include:

18. Security of your personal information

Dos Bros Moving and Storage is committed to protecting your personal information. We use a variety of security technologies to help guard against unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems in controlled facilities with strictly limited access. This includes your name, address and credit card information. Dos Bros Moving and Storage uses trusted and large third party technology vendors who use data encryption technology. Credit card and billing information is collected on and stored on our First Data Bank and QuickBooks merchant accounts.

19. Disclaimer of warranties: Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Dos Bros Moving and Storage LLC is not responsible for delays due to road traffic conditions.

Dos Bros Moving and Storage LLC is not responsible for a buildings’ time restrictions.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Dos Bros Moving & Storage LLC , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.